Return & Refund Policy
Return Policy:
We at Mermaid strive to provide the best possible experience while you shop with us online. There is no option to return orders as the goods are customised according to your specific needs, however, if at all you are not satisfied with your purchase, complete assistance would be given to you regarding the same.
For any other queries, you can drop an email at ecom@mermaidindia.com
Cancellation Policy:
In order to get your order delivered to you soon, we try & print the orders same day. As long as your order has not been processed, we can cancel it and refund your amount. Please get in touch with our customer support team to cancel your order. The refund will be initiated in the form of voucher that will be emailed to you immediately. However, the cancellation of orders will be done only if they are respected to below listed terms and conditions:
* You can cancel your orders within one hour of booking the same order. You are requested to immediately email at ecom@mermaidindia.com
* Non receipt of Payment- In case the payment for the order is not made Mermaid will automatically cancel the order. An email notification will be sent to you when we cancel the order.
Need help?
Contact us at ecom@mermaidindia.com for questions related to refunds and returns.