Shipping Policy
Effective Date: 30-06-2024
Delivery Policy:
If there is any conflict between this Delivery Policy and the Online Terms and Conditions, the Online Terms and Conditions will prevail and will apply in respect of all products sold through the Mermaid website.
Details of our delivery service
Online Ordering and Email Confirmation:
Products purchased through the Mermaid website will be delivered to a physical address of your choice, which must be selected during the online ordering process. As soon as your order is dispatched, we will send you a confirmation email.
Courier Delivery:
Deliveries will be performed by our professional courier partner which is engaged by Mermaid. The delivery service is available from 10 am until 8 pm during weekdays only, and no deliveries will be made on weekends or public holidays. We recommend that you use your office address as your physical delivery address if you are not at home during the week. You may be required to sign for delivery and provide a valid form of identification when your order is delivered.If you are not available to take delivery of your order, we will attempt either one or two more deliveries to the physical address that you provided during the online ordering process and, if still unsuccessful, the courier company, acting on Mermaid behalf, will call you to arrange, in its sole and absolute discretion, for either a further delivery attempt to be made or for you to collect your order from the courier company. In no case Mermaid will refund the amount if the product doesn’t reach you for above mentioned reasons as the product we deal in are customised products and of no use to anyone.
Our Liability:
Mermaid is not liable for any incorrect order or delivery where you make an error in the information that you provide to Mermaid. We take all reasonable steps to ensure that your ordered products are delivered within 2-10 business days. While Mermaid will try to ensure a smooth delivery process, in the event that we are unable to meet the estimated delivery timeframes, you accept and agree that Mermaid will not be liable for any losses, liabilities, costs, damages, charges or expenses arising out of the late delivery of your order. You further acknowledge that the delivery of your order may be impacted by events beyond the control of Mermaid, such as adverse weather conditions, industrial action, or an inability to secure labour, power, internet services, GSM network connectivity, materials or supplies.
Mermaid delivers the products in standard packaging. All risk in the products will pass to you upon delivery; from the time when the risk passes to you, Mermaid will not be liable for any loss or destruction of the products.
Contact Us
If you have any questions about our Shipping Policy, please contact us at:
MermaidIndia.com
Email: info@mermaidindia.com
Phone: +91 9606 032 728
Address: Mermaid Tower, #37/1, Singasandra, Gramathana, Hosur Main Road, Begur Hobli, Bangalore – 560068